Free tool
Free CSAT Calculator
Measure customer satisfaction quickly and share the result with your team in one click.
Calculate your CSAT
Enter your customer satisfaction response mix to get a quick CSAT score.
Total responses
100
Satisfied share
84%
Unsatisfied share
6%
CSAT score
84%
CSAT = satisfied responses / total responses
Most teams track CSAT as the percentage of customers who report a positive experience.